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Returns and Policies
To place an order click on the "add to cart" button next to the product you wish to purchase, then follow the easy instructions on our Secure Ordering System. Upon completion of your order you will receive a confirmation E-mail (if provided) of your order and an Order Number. If you prefer, you can also place your order by credit card over the phone at 1-866-517-8243. Our fax number is 360-737-4144. Our hours are from 8-5, M-F, PST. If you have any questions, please give us a call 1-866-517-8243
Do not send credit card information using E-mail. E-mail is not secure.
When placing your order by phone, please have the following information:
1. Your full name or company name.
2. Your address, phone number, E-mail address .
3. Product Name and SKU number.
4. Quantity desired.
5. Desired shipping method.
6. A copy of your prescription if required*
7. We ship anywhere in US (E -mail us for a shipping quote. )
All sales are final at the time the order is shipped. Any cancellations after the item is shipped will be treated as a return (See Return Policy). All shipping charges posted on this website and in the shopping cart are for the Continental U.S. only. Shipping to Alaska and Hawaii or any U.S. territory will incur additional shipping charges.
Any changes or inaccuracies must be made or corrected before the order is shipped. Additional shipping, redelivery, customs and duty charges are the responsibility of the purchaser. Orders requiring a prescription will only be shipped after Northwest Health and Safety Inc. has received a copy of the prescription. Fax a copy to: 360-737-4144.
We accept most Major Credit Cards. These include Visa, Master Card, Discover and American Express.
Standard Shipping is by UPS ground 5-7 Days for in-stock items only. Certain items may ship directly from the vendor and delivery could be up to 14 days. We gladly ship to EPO and APO addresses, however these orders must be placed by phone. For 2nd Day or Overnight Shipping, Please give us a call at 1-866-517-8243 subject to availability.***
Liability Disclaimer - Please read and follow all user instructions provided with your product(s). Buyer agrees to indemnify and hold harmless Northwest Health and Safety Inc., it's employees, officers, directors, parent, subsidiary and affiliates from any and all injuries, damages, claims and expenses related to the use or possession of any product sold on this website. Northwest Health and Safety Inc. cannot advise or recommend any product beyond it's intended use. Please consult your doctor or the equipment manufacturer for advice on the use of any product. Northwest Health and Safety Inc. assumes no liability for use or misuse of any products sold online and will not be responsible for any damages or injury arising out of use of products up to and including death. Northwest Health and Safety Inc. expressly disclaims any warranties whether expressed or implied other than those issued by the manufacture.
Northwest Health and Safety Inc. - Return Policy
* Any item sold by Northwest Health and Safety Inc. that is used on or contacting the skin, used for oxygen or medication delivery cannot be returned under any circumstances. These products cannot be re-sold or used by any other party or consumer.
All Bathroom Safety products, special order items, manufacture direct and other items as designated by the FDA to be non-resalable are not returnable. All returns are at the sole discretion of Northwest Health and Safety Inc.
The goal of Northwest Health and Safety Inc. is your complete satisfaction. We want you to be happy with your purchase. If within 15 days of invoice date, the product purchased from Northwest Health and Safety Inc. is defective in material and /or workmanship and you have the original packaging, in new unmarked condition with all original parts, instructions and warranty cards, we will exchange the defective product in accordance with the manufacturers policies less any shipping or handling charges that may apply.
* You MUST call for an RMA number before returning any product defective or otherwise to Northwest Health and Safety Inc. Items returned without an RMA number will not be accepted or held by Northwest Health and Safety Inc. We reserve the right to be the sole determiner of the definition of defective. We suggest that you use UPS or Priority Mail and for your protection, return the package INSURED and keep your receipt. Sorry, we cannot accept C.O.D. returns. Please enclose a copy of your original invoice with the package and place the RMA number on the shipping label for prompt service.
After the 15-day period has expired, consult the manufacturer's warranty instructions enclosed with the product. These returns must be made through the manufacturer for repairs under their warranty provisions. Any and all shipping, insurance and handling charges incurred by the purchaser for warranty service or returns are the sole responsibility of the purchaser. Any returns for incorrect address, order errors, items refused upon delivery or for any other reason whatsoever (other than warranty service) are subject to a 20% restocking fee.
By purchasing items on nwmedicalsolutions.com you are hereby bound by the terms of the returns and policies agreement.